Butler

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Butler

Fairmont Quasar Istanbul

Butler

What's in it for you?

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

• To consistently provide thoughtful, caring and sincere service.
• To identify and anticipate Guests' needs and ensure personalized service is provided
• To provide Food and Beverage Services as required
• To assist with any plans or arrangements the guest intends to make during their stay
• To ensure that all requests from Guests are made possible and are followed up on
• To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
• Ensure repeat guests are met and greeted on a daily basis and profiles are updated
• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
• Respect guest privacy and do not discuss guests' private information with colleagues
• Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
• Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
• Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
• Demonstrate discretion and courtesy when entering into the private space of guests
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

• Previous customer related experience an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal and communication skills
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

• In a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/