Industry : Hotels & Resorts
Department : Food and Beverage Service
Location : Warsaw, Poland
Level : Staff Line level
Posted : 13 Jul 2022
Job Role : Butler
Recruiter : Accor Hotels
Job Ref : HOZ38815
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-06
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
Raffles Europejski Warsaw , a beloved icon sitting proudly on Royal Route in the heart of Warsaw, delivers the new chapter of luxury in its extraordinary history that spans over 160 years.
The lovingly restored and reinvented hotel has 106 timeless elegant guest rooms with 24-hour Butler service, signature Europejski Grill restaurant, legendary Long Bar, a century-old heritage patisserie Lourse Warszawa, and a revitalizing oasis Raffles Spa.
It also acts as a showcase for the best modern Polish art, with Hotel Europejski Art Collection.
We offer excellent career development and growth opportunities for our Colleagues who have the talent, dedication, drive, and passion to be part of a leading global luxury hospitality brand.
Currently we are looking for
Reporting to the Head Butler, responsibilities and essential job functions include but are not limited to the following:
To consistently provide thoughtful, caring and sincere service
To identify and anticipate Guests' needs and ensure personalized service is provided
To provide Food and Beverage Services as required
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from Guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Respect guest privacy and do not discuss guests' private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
Demonstrate discretion and courtesy when entering into the private space of guests
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Other duties as assigned
The ideal candidate should have the following qualities, skills and competencies:
Previous customer related experience an asset
Must possess a professional presentation
Must possess outstanding guest services skills and sophisticated verbal and communication skills
Computer literate in Microsoft Window applications an asset
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS