Cloakroom Attendant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Cloakroom Attendant

London

"Placing extraordinary people at the heart of memories made and stories told"
Job title: Cloakroom Attendant

Department: F&B

Inspired & supported by: Houskeeping Manager
Your key responsibilities & contribution will be:

• Requires good communication skills, both verbal and written.

• To show utmost courtesy to all guests and help where ever the need arises
• To give guests directions as and when needed
• To tag all bags and coats properly and hand over to the guest the corresponding number
• To keep all bags out of sight and secure
• To return any items to guest only when corresponding ticket is handed in
• By end of shift all Lost and Found articles to be handed over to Security
• If any ticket loss occurs to make sure with help of Security, the matter is solved to full satisfaction of guest
• If and when needed to arrange with Valet to supply customer with jacket and tie to comply with dress code
• Act as Ambassador for hotel, interacting with all guests and patrons in a positive and engaging manner at every opportunity.
• To keep all wet areas (urinals, toilets, washbasins floor) spotlessly clean at all times
• To ensure constant supply of clean hand towels and other as required
• To monitor and replace all paper requirements in a timely manner
• To leave on display and refill agreed guest supplies
• To maintain stock of additional items to be available upon request

• To provide if and when needed shoe shine service
• To hand out towels to patrons and assist in other reasonable hygiene needs (eg turning on taps) as required.

To cooperate fully with all other operating departments in the hotel What you will need to do this role: Essential:

• 1-2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5 star hospitality and what it takes to deliver it
• Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
• Quick thinking, resourceful and able to solve problems 'in the moment'
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Good knowledge of spoken and written English
• Rights to work in the UK

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
How you will be Extraordinary:

• Your passion for hospitality and your enthusiasm for what you do are clear for all to see.
• You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
• Your glass is always half full and your positive energy is infectious.
• You are adaptable, and enjoy doing a variety of different things. You would never say 'it's not my job!'
• You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
• You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues
• You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
• You are an expert in what you do best, and have the appetite to learn how to do new things
• You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job
• You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience

What's in it for you?

• Being part of The Savoy family - our culture is unique!
• We will trust, empower and develop you to fulfil your potential
• You will benefit from training and development opportunities
• We have regular social events
• Competitive Salary and benefits including pension and life assurance
• Laundry services & dry cleaning for uniform
• 31 days of holiday (including Public holidays)
• Colleague restaurant
• Colleague gym facility
• Employee assistance program
• Cycle to work scheme
• Savoy Hotel discount, and discounts in Accor hotels
• And last but not least you will get to work with a team of EXTRAORDINARY people