Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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CLUB FLOOR AGENT

Industry : Hotels & Resorts

Department : Housekeeping

Location : Kuala Lumpur/Malaysia

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ53192

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For CLUB FLOOR AGENT

SOFITEL KUALA LUMPUR DAMANSARA

Job Description

Greet and welcome guests at the Executive Club floor.

Provide exceptional services at all times.

Process check-in and check-out accurately.

Project a professional manner with an emphasis on hospitality and guest service.

Respond to guests' inquiries regarding hotel and lounge's features and services and address any specific concerns regarding services and premises.

Use upselling and suggestive selling methods.

Work Experience

Diploma in Hotel Management or related qualification.

At least 1 year experience in Front Office.

Excellent guest passion skills.

Possess a warm and friendly personality.

Able to converse with guests confidently.

A team player, proactive and responsible.

Has knowledge in Opera system.

Benefits

Medical benefits

Paid leaves including study & exam leave

Dental benefits

Duty Meals

Learning & Development opportunitie s