Concierge Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Concierge Supervisor

SOFITEL SAIGON PLAZA

Job Description

• Ensures personally the direct contact to the guest at the Concierge Desk.
• Maintain a professional & friendly manner to communicate with the guests at all time.
• Respond appropriately to guest concerns or complaints in a timely manner.
• Provide guest assistance with florists, couriers, mail services, international calls, etc.
• Ensure that all recommendations to Guest given are in line with the standards established
• Promote team work and quality service through daily communications and coordination with other departments.
• Ensure that each guest receives his luggage in room as soon as it is possible.
• Ensure that the luggage for the guests who check out are sent to the lobby quickly once the guest has called.
• Take note of all the information, questions, different problems and situations from guests to share & discuss with the team.
• Ensure that the trolleys & concierge area are clean and shining at any time

• Good English is a must
• Problem solving skill, good interpersonal skill
• At least 1-2 year experience at the same position in luxury hotels
• Knowledge of Opera system

• Year end bonus base on annual performance
• Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung's Death Anniversary)
• Annual leave (+ 11 public holidays mentioned above)
• Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation
• 24/7 Personal Accident Insurance
• Parking fee
• 2 duty meals at Staff Canteen
• Uniform covered by the Hotel
• Carte Bienvenue
• National under local contract (Vietnamese candidate only)