Conference Services Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Conference Services Manager

Fairmont Miramar - Hotel & Bungalows

Conference Sales Manager

Fairmont Miramar Hotel & Bungalows is looking for a passionate individual who will be responsible for the management of all aspects and functions of the events assigned by the Director, Catering & Conference Services in accordance with hotel standards, and will coordinate arrangements and details for clients' functions. This individual will maintain a philosophy, which serves as a guide to Conference Services staff.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

Reporting to the Director, Catering & Conference Services, responsibilities and essential job functions include but are not limited to the following:

• Effectively handle multiple events programs
• Contact client and maintain effective communication throughout planning, and while on site
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints, ensuring guest satisfaction
• Oversee daily scheduled group functions, times, locations, amount of people and specified requirements
• Retrieve and organize Banquet Event Orders (B.E.O.'s) according to departmental standards
• Make note of changes as received from Catering and post function sheets for the next 7-days
• Document daily set-up requirements
• Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Coordinate group's requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Perform other duties as assigned

Your experience and skills include:

• Minimum of 4 years hotel experience, preferably in sales, catering or conference services
• Good understanding of the luxury market
• Excellent customer skills, superior interpersonal skills, results oriented and highly motivated
• Proven ability to plan and execute events effectively and with a strong attention to detail

Your team and working environment:

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California's best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer's market.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS