We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Industry : Hotels & Resorts
Department : Other Department
Location : Issy les moulineaux/France
Level : Supervisor
Posted : 17 Feb 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ86026
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-03-17
Salary Range (monthly): USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
Accor SA \u2013 Issy les Moulineaux
Our mission is to manage all the Contact Centres in charge of handling individual interactions with our guests worldwide. The Telecom & IT Team supports our operations to achieve this ambition by providing them all the efficient and innovative tools they need. One of our key focus is to improve the experience on the voice channel through the roll-out of a new telephony solution.
Roles and Responsibilities:
As a Contact Centre Telecom Admin, you will be part of a team responsible for delivering an enterprise cloud technology solution (Amazon Connect) to Accor customer relation activity. Our Contact Centre Admin is responsible for many things from requirements gathering, configuration, testing, training, and post deployment support.
Key roles and responsibilities include: