Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Contact Centre Telecom Administrator

Industry : Hotels & Resorts

Department : Other Department

Location : Issy les moulineaux/France

Level : Supervisor

Posted : 17 Feb 2022

Job Role : Other Role

Recruiter : Accor Hotels

Job Ref : HOZ86026

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-17

Salary Range (monthly): USD 2,000 to 8,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Contact Centre Telecom Administrator

Accor SA \u2013 Issy les Moulineaux

Our mission is to manage all the Contact Centres in charge of handling individual interactions with our guests worldwide. The Telecom & IT Team supports our operations to achieve this ambition by providing them all the efficient and innovative tools they need. One of our key focus is to improve the experience on the voice channel through the roll-out of a new telephony solution.

Roles and Responsibilities:

As a Contact Centre Telecom Admin, you will be part of a team responsible for delivering an enterprise cloud technology solution (Amazon Connect) to Accor customer relation activity. Our Contact Centre Admin is responsible for many things from requirements gathering, configuration, testing, training, and post deployment support.

Key roles and responsibilities include:

Work with our contact centre operations team and end users to gather, understand, and define business requirements
Work with the hotels and partners to design the service
Promote innovation around voice channel and self-service related business processes
Develop user stories and process flows to support the design and development of Amazon Connect and Salesforce solutions for our clients
Configure and manage Amazon Connect Workflow and Environment
Develop an IVR solution for AWS Connect using AWS Lambda service.

Preferred Experience and Skills:

Experience using AWS (Amazon Connect) or other Interactive Voice Response (IVR) and Telephony products to develop client or business solutions
Demonstrates flexibility and willingness to do what it takes to get the job done
Drive and desire to learn and grow both technical and functional skill sets
Willingness to work in an international environment

Profile:

2 - 3 years of related experience in Contact Centre or Telecom environments

Bachelor's Degree or higher in Computer Science, Engineering, or related field; or equivalent experience - required.

Professional English is mandatory

Experience on a Salesforce implementation (Service Cloud) would be a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS