Customer Billing Specialist, Shared Services

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Customer Billing Specialist, Shared Services

Fairmont Banff Springs

Accor Hotels is sourcing an organized and collaborative team player as part of our Shared Services Customer billing team, serving a collection of world class resorts in the Canadian Rockies, which consist of Fairmont Banff Springs, Fairmont Chateau Lake Louise, Fairmont Jasper Park Lodge and Fairmont Chateau Whistler. This role requires proficiency in Client accounts relations, billing processing and receivables related to the Tour and Wholesale market, while ensuring adherence to standards required by corporate policies.

This position can be based at one of the hotels in the region or remotely on a flexible work schedule, leveraging technology tools to access each hotel systems in order to facilitate Customer care relations, and fulfill the Billing and Collection cycle for the Tour and Wholesale market segment for all resorts in the region.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Canada's Western Mountain Region and over 5,000 properties with Accor

What you will be doing:

As a regional shared services team member, the role works within the framework of the regional Finance team in conjunction with Operations and Reservation teams at each resort, to drive the Tour and Wholesale Market Client relations, Billing and Collection requirements.

• Collaborate with all stakeholders involved in the effective running of the Client Billing Operations by establishing strong business relations
• Embrace a business support culture by partnering with Hotel teams across the four hotels in the region, to achieve optimal operating performance for Tour and Wholesale market Clients as a primary contact, process deposits, billing and collection requirements by offering a consistent, professional, engaging and friendly service to Customers and Stakeholders
• Work on daily accounting routine to ensure optimal and effective daily workflow practice serving the portfolio needs regarding client customer care point of contact and billing transactions. More specifically, assist in the portfolio accounting and finance related activities which include Accounts Receivable (Tour and Wholesale segment, ad hoc billing requirements), Business analytics and systems management related to these transactions
• Be the point of contact for Tour and Wholesale key accounts in regards to Client Billing requirements and processing (Deposits, Billing, Collection and ongoing communication)
• Continuously analyze, and work on improving effectiveness of information flow to increase billing accuracy by leveraging technology tools, and propose a systematic workflow to improve client receivable turnaround time
• Work with technology tools and activities in conjunction with the systems team including computer hardware and office equipment in all aspects of software application, current and future

Your experience and skills include:

• College degree in Business or Accounting or relevant experience and education
• Previous Hospitality Operations exposure and Accounts Receivable experience preferred
• Knowledge in Microsoft Office required (Excel in particular) and experience with hotel operating systems (Opera PMS, Silverware POS and/or Micros POS) an asset
• Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks to meet deadlines with quality results

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS