Director of Operations

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Director of Operations

Sofitel Mumbai BKC

DIRECTOR OF OPERATIONS

As the Director of Operations, you will display strong operational, analytical, organizational, and administrative skills to ensure guest satisfaction and contribute to the success of the hotel.

Key Expectations:

• Lead team to exceed total budgeted revenues
• Strategize and manage footfall at hotel
• Contribute to the hotel achieving budgeted GOP
• Lead the hotel in absence of General Manager
• Drive self-education to become a General Manager

What You Will Be Doing:

• Director of Operations leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager.
• He/she is mainly responsible for the commercial results of operational departments.
• He/she always keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results.
• He/she ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
• He/she personally cares about the Management Development within his/her area of responsibility, encourages and evaluates candidates on a regular basis.
• He/she also acts as the "Ambassador" for Sofitel brand in maintaining good and regular relations with the owners or the representatives of the owning company.
• In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology
• Handle all guest interactions professionally and appropriately
• Effectively communicate with other hotel departments, regional, and corporate teams
• Be a champion of Sofitel brand belief, and live the Accor Values at all times
• Be a daily role model of world class luxury in personal appearance and behavior

Key Qualifications:

• Bachelor's Degree/MastersnDegree from a reputable hospitality school preferred
• Minimum 15 years of total experience with strong operations brackground and previous experience in heading Food and Beverage operations will be preffered.
• He/She should have at least 2 years of experience in a similar capacity
• High degree of professionalism with strong understanding of hotel operations and business acumen
• Excellent reading, writing and oral proficiency in English language, knowledge of Fresh launguage can be added advantage
• Ability to communicate in a local language where the hotel operates is desirable
• Strong working knowledge of Digital tools
• Strong leadership, interpersonal and training skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Talents Required:

• Professional, Luxury Minded, Sophisticated Ethical, Honest, Trustworthy, Enthusiasm and Positive Attitude
• Confident yet Humble, Self-Aware, Competitive, Goals and Results Oriented
• Natural Intuition, Anticipates Needs, Problem/Puzzle Solver Strategic, Sees the Big Picture
• Self-motivated, Hard Working, Quick learner, Strives to Keep Learning
• Cares for Others; Team Members and Guests
• Prioritizes First, then Acts

Your team and working environment:

• You would be reporting to the General Manager of the hotel
• While reporting to general manager, you will be responsible for operations of the hotel
• You have to manage the Leadership team of Front Office, Housekeeping, Food and Beverage, Culinary and Spa.
• Ensure Leadership team is well aware of business forecast and strategies of the hotel
• Liaise with the corporate office team to integrate the India and South Asia revenue management strategy

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

To join our Group, please visit https://careers.accor.com/