Duty Manager (Duplicate)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager (Duplicate)

Novotel Suites Yogyakarta Malioboro

Job Description

Do you have proven leadership experience and a genuine personable service style that always blows guests away? Join us as our next Duty Manager as part of our dedicated Front Office Team.

As our next Duty Manager, you will:

- Lead and mentor the Front Office Team to ensure a smooth and seamless service experience

- Solve problems and think on your feet to resolve any issues that come your way

- Motivate, train, and develop a diverse team

- Play a central role in the running and management of the front office

- Interacts with guests and colleagues in a professional, amiably way

• Assist the Front Office Manager to supervise the front of the house operations
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations
• Ensure guests are given prompt and efficient services at all times by the team members
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel's interest
• Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the DM's Log Entry.
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements
• Liase with the IT Department on any faults of the system at times of emergency

What we are looking for:

- A passion for developing and leading people

- A person who is highly organised while placing a strong emphasis on detail

- Someone who can play a key role in developing a genuinely solid workplace culture

- Knowledge of Sihot PMS is advantageous

Work Experience

• Minimum 1 year of experience in the same position
• Proficiency with Microsoft Office Applications
• Well written and spoken English
• Excellent interpersonal and communication skills
• Team Player