Duty Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager

Novotel Chennai Sipcot

Prime Function:

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.
• Ensure that the arrivals and departures for the day and relevant records are maintained.
• Ensure quality in all aspects of work and among the staff in the lobby.
• Personally welcome and escort all guests of the hotel.
• Authorize courtesies for V.I.P's.
• Ensure that regular training is conducted as per the standards.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

• Adhere to the Standard Operating Procedures & policies.
• Check out-standings of in-house guests on a daily basis.

• To check whether the following records are kept in order and up to date.

1. "C" forms
2. Reception / Information Log Book

• Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.

• Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
• Check the grooming and hygiene of the team.
• Ensure all V.V.I.P room inspection in coordination with House Keeping Department.
• Ensure that newspapers and parcels are delivered in the rooms without delay.
• To be readily available at all times to deal with problems or complaints.
• Ensure effective and speedy check-in & check-out facilities.
• Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
• Ensure that the entrance is easily accessible to cars and taxis at all times.
• Conduct briefing for concierge and Front Desk Associate's

• Prior relevant experience of 4-6 years.
• Ability to drive change and look for operational efficiencies across the network
• Exceptional management and Motivational skills.
• Able to work under pressure and meet deadlines
• Strong leader with the ability to guide, coach, motivate and exhibition.

• Opportunity to develop Career.
• A Bienvenue card-offering a special staff rate at our hotels.
• Be part of global community in hospitality industry.