Duty Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager

Premier Village Phu Quoc Resort - Managed by Accor

Job Description

Job Summary - (Role Summary)

Under the general direction of the Front Office Manager, provides supportive functional assistance to all departments; interact with guests and members of the community. Coordinate with all departments in the hotel. Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Essential Duties and Responsibilities - (Key Activities of the role)

- Reports directly to and communicates with the Front Office Manager or their delegate on all pertinent matters affecting guest service and hotel operations.

- Provides functional assistance and direction to all departments.

- Cooperates, coordinates and communicates with Resort hotel departments as required.

- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel

- Responds to guest needs and resolves related problems

- Supervises and directs Reception & Bell team personnel.

- Supports and assists Front Office personnel and all departments at peak periods.

- Ensures VIPs and A/Club club guests receive special attention

- Inspects front of house and back of house regularly for cleanliness and tidiness.

- Assists Guest Relations in greeting, rooming, and sending off VIP guests.

- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Provides input for Front Office meetings.

- Promotes inter-hotel sales and in-house facilities.

- Checks billing instructions and monitors guest credit

- Analyses and approves discounts and rebates.

- Analyses the rate variance report to ensure rooms revenue control

- Takes action with the Property Management Systems (OPERA) in emergency situation.

- Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book

- Report daily activities in logbook

- Ensures front line staff complies with FIT marketing techniques and maximize sales

- Fully conversant with all hotel emergency procedures

- When on night shift, performs duties per the Night Managers duties

- Is prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

- Assists department manager to ensure departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

- Works with Superior and Human Resources on manpower planning and management needs

- Works with Superior and Director of Finance in the preparation and management of the Department's budget.

Work Experience

Required Skills -

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Good writing skills

- Proficient in the use of Microsoft Office and OPERA

- Problem solving and organizational abilities

Qualifications -

- Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent

Experience -

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Benefits

- Employee benefit card offering

discounted rates in Accor Hotels

worldwide.

-Develop your talent through learning

programs by Academy Accor.

-Opportunity to grow within your

property and across the world!

-Ability to contribute to local community

and make a difference through our

Corporate Social Responsibility

activities, like Planet 21