Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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DUTY MANAGER

Industry : Hotels & Resorts

Department : Front of House

Location : Vijayawada, India

Level : Management

Posted : 07 Feb 2022

Job Role : Assistant Front Office Manager

Recruiter : Accor Hotels

Job Ref : HOZ35485

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 2,000 to 8,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For DUTY MANAGER

NOVOTEL VIJAYAWADA VARUN

Job Description

- Conduct daily briefings and ensure that all pertinent information is well received by team members

- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

- Review, analyze and suggest improvement of work flow and standards at the Front Desk

- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

- Communicate with Front Office Manager on all matters regarding guest services & hotel operations

- Ensure documentation of all guest related issues using the logbook

- Assist Guest Relations in greeting, rooming, and sending off guests

- Inspect front of house and back of house regularly for cleanliness and orderliness

- Ensure that front line staff complies with marketing techniques and maximizes sales

- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently