Duty Manager (Malaysian only - Local contract)

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Duty Manager (Malaysian only - Local contract)

ibis KLCC

Job Description

Duty Manager Operation

- Conduct daily briefings and ensure that all pertinent information is well received by team members

- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

- Communicate with Front Office Manager on all matters regarding guest services & hotel operations

- Ensure documentation of all guest related issues using the logbook

- Sign media and supervise shift handover procedures

- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently

- Check billing instructions, monitor guest credit and act upon any discrepancies

- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

- Conduct Night Audit Process for hotel

Team Management

- Provide department orientation and training of the hotel service standards, procedures and programs

- Constantly monitor team members' appearance, attitude and degree of professionalism

- Motivate and provides a work environment which brings out the best in team members

Work Experience

Knowledge and Experience

- Diploma in Tourism / Hospitality Management

- Minimum 2 years of relevant experience in a similar capacity

- Excellent reading, writing and oral proficiency in English language

- Ability to speak other languages and basic understanding of local languages will be an advantage

- Good working knowledge of Opera, MS Excel, Word, & PowerPoint

Competencies

- Strong leadership, interpersonal and training skills

- Good communication and customer contact skills

- Results and service oriented with an eye for details

- Ability to multi-task, work well in stressful & high-pressure situations

- A team player & builder

- A motivator & self-starter

- Well-presented and professionally groomed at all times