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Industry : Hotels & Resorts
Department : Housekeeping
Location : Bangkok, Thailand
Level : Staff Line level
Posted : 20 May 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ80762
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-12
Salary Description: Competetive Salary Offered
Pullman Bangkok King Power
Job Description
- Check all arrivals list, contain the best possible guest service standard.
- Prepare the concerned information and guest correspondence to ensure completely checking in.
- Register all arrival guests correctly as required by law And manual update the guests history in file as present.
- Advising guests for important or local information & React promptly with full attention to ensure guest's stasis in their requirement.
- Provide personalize service and information for VIP and Executive Floor's guests with paying high attention.
- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.
- Responsible the service during the breakfast and Happy hours at the Lounge.
- Contributes to VIP & Executive Floor's guests satisfaction at all times by providing high quality services throughout their stay.
- Prepare the concerning guest correspondence to ensure cashiering correctly upon guest departure.
Work Experience
- At least 1 year experience in similar capacity
- Experience in opera program
- Strong communications skills. Ability to work independently and as a team player
- Ability to work under pressure
- Ability to work by roster including night-time shift
Benefits
- Provident Fund
- 5 Days working
- Group Insurance
- Special Discount King Power Duty Free.
Atithi Jaiswal
Mumbai, India