F&B Shift Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For F&B Shift Leader

Ibis London Blackfriars

Job Description

Are you an extraordinary talent? Then join us at Ibis London Blackfriars!

We are looking for F&B Shift Leader to join the team at Ibis London Blackfriars.

Ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Pauls Cathedral.

What will you be doing?

• Assist in creating a warm and welcoming environment for our guests
• Ensure that all guests' requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
• Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
• Assist in the set up and preparation, and provide service duties for functions as required
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the Restaurant & Bar Manager or other member of the management team

• Experience of working in a similar role and/or environment (preferably in a restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Ability to take initiative and resolve queries in a practical and positive manner
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude towards guests and colleagues
• Ability to work as part of a team
• Good attention to detail
• Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
• Positive and flexible approach to work (weekend and evening work will be required)

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service