Floor Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Floor Supervisor

ibis Jeddah Malik Road

PRIMARY OBJECTIVE OF POSITION
Assists the Executive Housekeeper in obtaining the highest quality of cleanliness in the hotel, and to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximising guest satisfaction. All work will be in line with departmental guidelines, the departmental business plan, and guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

OBTAIN HIGHEST QUALITY OF CLEANLINESS AND SERVICE

Prepares schedules as requested, and in accordance with forecasted occupancy

Keeps self updated on available rooms, including maintenance and early/late checkins and check-outs; communicates information to Room Attendants

Supervises the daily activities of the housekeeping staff

Conducts daily and random inspections of the guest rooms, and other housekeeping areas as requested by the Executive Housekeeper

Informs Executive Housekeeper about accurate room status

Helps and checks that Room Attendants maintain furnishing, facilities and equipment in the cleanest possible condition, and ensures that repair and maintenance is executed when needed.

Brings all needs for repair to the attention of the Executive Housekeeper

Purchases approved, cost effective chemicals and other operating supplies as required

Attests requisition orders for housekeeping equipment and supplies

Handles the daily inventory keeping and disbursement for all linen, uniforms, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.

Supervises all rotational and special cleaning programmes

Handles "Lost and Found" on a daily basis

Checks "in house" or "stay over" rooms

Fills out maintenance orders as needed

Checks linen closets and carts for cleanliness and supplies

Helps the Executive Housekeeper keeping track of uniforms for employees

Checks, equips and stocks VIP rooms according to instruction

Knows all housekeeping procedures to be a resource when needed

Confers closely with the Executive Housekeeper, and takes every opportunity to become familiar with all aspects of the position in order to fill in where needed

Is aware of departmental costs; takes action to control labour, amenities and supply costs

Keeps Executive Housekeeper aware and updated

LAWS, REGULATIONS AND POLICIES
Follows and helps employees to follow all applicable laws with regards to health, safety, and security of employees and guests

Assists Executive Housekeeper to achieve highest level of guest satisfaction due to knowledgeable, capable employees

EMPLOYEE RELATIONS

Is a good example of open and straight forward communication within department and with other departments

Attends daily meetings, and keeps absentees informed to ensure optimum information flow, team work and productivity

Motivates and challenges employees

HEALTH AND SAFETY

Ensures that all potential and real hazards are reported and reduced immediately

Trains employees to protect themselves against chemicals, and be aware of harmful chemical used in department

Is proficient with the hotel's fire, emergency, and bomb procedures

Supervises employees to work in a safe manner

Stimulates and encourages a general awareness of health and safety

Looks for possible and probable hazards and conditions and brings them to the attention of the Executive Housekeeper

Helps employees to keep the highest standards of personal hygiene, dress, uniform,appearance, body language and conduct

MISCELLANEOUS

Attends meetings and training requested by the Executive Housekeeper

Attends to guest needs and requests courteously and efficiently

Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel's stakeholders

Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to Executive Housekeeper

Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function