Food & Beverage Service Order Taker

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Food & Beverage Service Order Taker

Pullman Lombok Mandalika Beach Resort

Job Description
Primary Responsibilities

Customer relations

advice and fostering customer loyalty

Provides a friendly and personalized welcome for guests

- Offers attentive service and adapts to any constraints guests may have

- Heeds any remarks made by guests and ensures follow-up

- Establishes good relations with guests, offering

Professional techniques / Production

Completes the following tasks:

- prepares the point of sale and preparation areas

- welcomes guests and provides professional service

- Sitting the guest and provide happy farewell

- Before every worksheet, prepare and identify any guest inhouse and reservation

- Organizes his/her work to suit fluctuations in numbers, events and guests

- Ensures all the guest are happy and satisfied

Team management and cross-departmental responsibilities

Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)

Commercial / Sales

Is attentive to and respects guests' needs

- Helps increase customer loyalty through quality of service

- Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms

- Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers

Management and administration

Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel

- Helps manage crockery and appliances by avoiding breakages

- May be asked to help with inventories

Hygiene / Personal safety / Environment

Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations

- Respects the instructions and safety guidelines for the equipment used

- Applies the hotel's security regulations (in case of fire etc)

- Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)

Work Experience

Knowledge and Experience

• Minimum Primary school education
• Additional certification(s) from a reputable Culinary school will be an advantage
• Minimum 1 years of relevant experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times