Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Front Desk Agent

345

Industry : Hotels & Resorts

Department : Front of House

Location : Banten/Indonesia

Level : Staff Line level

Posted : 18 Mar 2022

Job Role : Front Office Agent

Recruiter : Accor Hotels

Job Ref : HOZ97936

Employment Type: Permanent

Job Type :

Validate Through : 2022-04-15

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Desk Agent

ibis Gading Serpong

Job Description

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as a Front Desk Agent.

SUMMARY & RESPONSIBILITIES :

Providing check-in and check-out procedures are smooth based on Standard operation procedures.
Follow all the pre-arrival preparation for FIT guest and Groups on the system.
Respond to each Guest request and ensure it well delivered.
Ensuring guest preferences and expectation are met.
Providing a Warm Welcome & Fond Farewell at the front desk areas using professional verbiage.
Ensuring that ibis Gading Serpong service standards are well delivered to the guest based AccorHotels Values.
Assist guests regarding hotel facilities in an informative and helpful way.
Other duties as assigned

Work Experience

QUALIFICATIONS

Diploma or Bachelor Degree in Hospitality Industry
Fresh Graduates are welcome.
Minimum of 1 (one) year in Front Desk / Reception consider as an advantage
Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous REALTA experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

What is in it for you:

Attractive package.
National and International Opportunities in ACCOR group.
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Learning programs through our Academies designed to sharpen your skills.
Ability to make a difference through our Corporate Social Responsibilty activites, like Planet 21.
Career development opportunies with national and international promotion opportunities.