Industry : Hotels & Resorts
Department : Front of House
Location : Jakarta Raya, Indonesia
Level : Staff Line level
Posted : 09 Jun 2022
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ32877
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-05
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
ibis Styles Bekasi Jatibening
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Internal document and guest message are accurately handled according to Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls.
- Assist for any room reservations and arrangement. Ensure accurate, up to date information is given to the guest.
- Use every opportunity to introduce hotel facilities and maximize sales through attractive promotion and member benefit.
- Attend to other duties as requested by Management and Supervisors.
- Discipline, good attitude and self-motivated
- Passionate in guest experience and satisfaction
- Highly focused and have excellent communication skills
- Ability to multi-task, work well in high-pressure situations
- Adaptable, proactive and a strong team player
- Be a part of global community of hospitality industry
- Opportunity to develop your career within ACCOR hotels
- Learning programs through our Academies
- Optimal employee experience and healthy working atmosphere