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Accor Hotels
- 82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Front Desk Agent
Industry : Hotels & Resorts
Department : Front of House
Location : Jakarta Raya, Indonesia
Level : Staff Line level
Posted : 09 Jun 2022
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ32877
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-05
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Front Desk Agent
ibis Styles Bekasi Jatibening
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures to ensure guest confidentiality and safety
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Internal document and guest message are accurately handled according to Hotel procedure.
- Maintain an accurate internal phone list for accurate transfer of calls.
- Assist for any room reservations and arrangement. Ensure accurate, up to date information is given to the guest.
- Use every opportunity to introduce hotel facilities and maximize sales through attractive promotion and member benefit.
- Attend to other duties as requested by Management and Supervisors.
Work Experience
- Discipline, good attitude and self-motivated
- Passionate in guest experience and satisfaction
- Highly focused and have excellent communication skills
- Ability to multi-task, work well in high-pressure situations
- Adaptable, proactive and a strong team player
Benefits
- Be a part of global community of hospitality industry
- Opportunity to develop your career within ACCOR hotels
- Learning programs through our Academies
- Optimal employee experience and healthy working atmosphere
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