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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Front Desk Agent
Industry : Hotels & Resorts
Department : Front of House
Location : Jakarta Raya, Indonesia
Level : Staff Line level
Posted : 02 Aug 2022
Job Role : Front Office Agent
Recruiter : Accor Hotels
Job Ref : HOZ24628
Employment Type: Permanent
Job Type :
Validate Through : 2022-09-09
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Front Desk Agent
Mercure Jakarta Simatupang
Job Description
- Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates.
- Responsible for the daily organization of the section
- Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section
- Contribute to overall operational efficiency by performing relevant duties as assigned.
- Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Provide guests with the most accurate and up to date information at all times.
- Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
- Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
Work Experience
- Good English communication oral and written
- good relation with the guest
- good performance and appearance
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