Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Front Desk Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Jawa Timur/Indonesia

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Front Office Agent

Recruiter : Accor Hotels

Job Ref : HOZ54160

Employment Type: Permanent

Job Type :

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Desk Agent

Ibis Surabaya Tidar

Job Description

Takes care of the arrival and departure processes for guests in compliance with internal procedures
Maintains excellent relations with the welcomers, ensuring their activities complement each other
Informs guests about the formalities, any particular conditions relating to their stay and the services available
Handles phone calls
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
Ensures that all guest documentation is up-to-date and available
Depending on the type of hotel, may handle reservations outside the reservations department's opening hours

Work Experience

Fluent in Bahasa Indonesia and English.
Highly motivated, self-driven, ability to work under pressure and an excellent team player
Creative thinker, passionate and guest-oriented

Benefits