Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Front Desk Agent (Night Shift)

Industry : Hotels & Resorts

Department : Front of House

Location : Banten/Indonesia

Level : Staff Line level

Posted : 15 Feb 2022

Job Role : Front Office Agent

Recruiter : Accor Hotels

Job Ref : HOZ60727

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-15

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Desk Agent (Night Shift)

Mercure Serpong Alam Sutera

Job Description

- Welcomes guests as soon as they arrive with due care and attention

- Helps encourage customer loyalty by developing friendly, personalized relationships

- Anticipates guests' needs and takes them into consideration

- Handles any guest complaints and/or remarks; provides a response as soon as possible

- Conveys the hotel image

- Helps bring certain brand concepts to life on a day-to-day basis (@ll the keys to the city, 10/10 program in France, A/Club, etc)

- Respects the reservation commitments in full (basic vision or reservision ... depending on the country)

Work Experience

- 2 years of professional experience

-Customer Service Experience

-Good Communication and Listening Skills

-Knowledge in systems such as Rhapsody.

Benefits

- Working for an international Hotel Company

-Developing your talent through learning programs

-A Bienvenue card