Accor Hotels
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Front of House Manager

Industry : Hotels & Resorts

Department : Front of House

Location : Birmingham/United Kingdom

Level : Management

Posted : 07 Feb 2022

Job Role : Assistant Front Office Manager

Recruiter : Accor Hotels

Job Ref : HOZ46395

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 2,000 to 8,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front of House Manager

Ibis and Ibis Budget Birmingham Airport

Job Description

We are recruiting a new Front of House Manager for a busy airport hotel. The role will involve direct leadership of our Reception and Reservations Team along with the management of a 24 hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for every guest when checking in and out and throughout their stay with us. You will be responsible for ensuring all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures. You will be responsible for developing your team and ensuring guest satisfaction at all times. This will be a hands on role and you will be expected to lead from the front and uphold the brand values.

Work Experience

We are looking for someone with exceptional customer relations skills and the ability to lead and develop a team. You will need knowledge of online hotel booking systems, online payment systems and guest management tools. Ideally you will be an experienced Front Office or Reservations manager and have a strong hotel or hospitality based background.

Benefits

Competitive salary, unrivalled hospitality career development with one of the worlds largest hotel company's, discounts with Accor and across a number of other companies through LifeWorks, potential performance based bonus per year.