Front of House Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front of House Manager

The Savoy

"Placing extraordinary people at the heart of memories made and stories told" Job title: Front of House Manager Department: Rooms Division Inspired & supported by: Director of Rooms

Your purpose will be: To ensure consistent delivery and continuous enhancement of guest service through leading and developing the front of house team.

You will be accountable for:

- Overseeing the performance of front of house team including Front Office, Concierge, Door team and Porters

- Driving a high performance culture, setting clear expectations, empowering your team and holding them accountable

- Ensuring the execution and continued enhancement of the Savoy guest experience

- Accuracy of all related budget, forecasts and P&L

Your key responsibilities & contribution will be:

- Oversee the day to day operations of the front of house team and ensure the highest standards of guest service are always delivered

- Lead the performance of the front of house team ensuring it is effectively managed through focus on recruitment, training, problem resolution, coaching, succession planning and accountability

- Continuously identify and analyse operational challenges and opportunities and deliver solutions for improvement

- Control all front office associated costs and drive revenues through upselling

- Analyse guest feedback, address all concerns and ensure effective follow up

- Work closely with all other leaders

- Ensure the immaculate presentation of all front of house spaces

- Develops relationships with return guests, group contacts and other guests in order to provide personalised service

- Network within our industry, keeping up to date with future trends

What you will need to do this role:

Essential:

- Experience at managerial level within a large luxury front of house environment

- Proven effective development of others

- Excellent interpersonal and communications skills, both verbal and written

- Enthusiastic and positive personality with the ability to build trusting relationships

- Highly organised, goal and results oriented person

- An exceptional level of attention to detail

- Hands on operational style with high visibility within the team

- You cope well under pressure and are confident to handle crisis situations

Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

How you will be Extraordinary:

- Your passion for hospitality and your enthusiasm for what you do are clear for all to see.

- You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.

- Your glass is always half full and your positive energy is infectious.

- You are adaptable, and enjoy doing a variety of different things. You would never say 'it's not my job!'

- You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard

- You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues

- You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience

- You are an expert in what you do best, and have the appetite to learn how to do new things

- You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job

- You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience

What's in it for you?

- Being part of The Savoy family - our culture is unique!

- We will trust, empower and develop you to fulfil your potential

- You will benefit from training and development opportunities

- We have regular social events

- Competitive Salary and benefits including pension and life assurance

- Laundry services & dry cleaning for uniform

- 31 days of holiday (including Public holidays)

- Colleague restaurant

- Colleague gym facility

- Employee assistance program

- Cycle to work scheme

- Savoy Hotel discount, and discounts in Accor hotels

- And last but not least you will get to work with a team of EXTRAORDINARY people