Front of House Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front of House Manager

Elkonin Tel Aviv - MGallery Hotel Collection

Job Description

Front of House Manager

Elkonin Tel Aviv - MGallery Hotel Collection

The MGallery Elkonin brings a unique French sophistication and boutique flavour to the city that never sleeps. The hotel offers a luxuriously modern elegant eclectic design, while keeping the original spirit of the Tel Aviv's first ever built hotel in the 1910's.

Located in the heart of the fashionable district of Neve Tzedek in the south of Tel Aviv, the hotel will open its doors early 2022 with 44 keys, and will feature a signature restaurant by Joël Robuchon, an outdoor swimming pool, a Clarins SPA and a rooftop bar.

The Mission:

A fantastic opportunity for a Front of House Manager to be part of the opening of a luxury boutique hotel in Tel Aviv.

As Front of House Manager, you will create and supervise the experience of hotel guests.

You will work to prepare the opening of all Front of House departments that will help to make the launch of this iconic hotel an undeniable success, and make sure our guests enjoy one of the most exceptional experience in town.

The Duties:

Pre-opening:

• Recruit, alongside with the Talent & Culture Manager, the Front office, Concierge and Housekeeping team
• Prepare operationally Front of House departments to deliver the highest service from day one

• Is in charge of the organization, service and quality of Rooms services: reception, concierge and housekeeping
• Organizes and supervises staffing level and supplies in line with the occupancy and consumption forecasts
• Guarantees the high standard of rooms services
• Is in constant contact with the other departments and ensures that information circulates smoothly between them
• Defines, alongside with the Executive Chef and Food & Beverage Manager, the in-room VIP setup policy
• Is responsible for consistency and coherence between different teams
• Ensures that all brand reference guidelines are correctly applied at all times
• Ensures that guests are followed up and offered appropriate services of a high standard
• Supervises the whole department's organization and operations
• Represents the General Manager in his absence
• Initiates new projects, coordinating implementation and follow-up
• Optimizes the hotel's occupancy rates and develops associated services
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Keeps close track of what the competition is doing
• Is actively involved in the local area to keep up-to-date with the needs

• Ensures compliance with local health and safety regulations
• Ensures the respect and due application of the HACCP standards for Housekeeping
• Checks that employees' uniforms are clean and in good condition
• Ensures the cleanliness of the workplace and the proper functioning of the equipment of his department
• Is familiar with and apply the procedures to be followed in the event of a fire evacuation
• Is responsible for the pest prevention policy and organize its application in case of need

• Behaves and acts as a Manager, in an exemplary fashion, embodying the brand mindset
• Attends meetings for Heads of Department
• Manages all Front of House personnel and adapts management practices to the brand culture, working methods, communications, recruitment etc
• Prepares the work schedules for the teams (days off, holidays & replacements)
• Helps prepare and implement the training plan for the department
• Recruits, alongside with the Talent & Culture Manager, team staff and temporary staff as necessary
• Carries out annual performance interviews for employees
• Check that work is organized for maximum efficiency for all Front of House Staff
• Leads regular briefings for all departments under his/her responsibility
• Ensures that the team provides a high standard of service
• Helps employees improve their skills and provides support for career development
• Works in collaboration with the other departments
• Manages headcount to ensure it matches the daily level of activity and in line with the predefined budget
• Guarantees effective coordination between Front Office, Concierge and Housekeeping teams
• Develops trust, openness and team spirit within the department
• Involves and motivates his/her teams to reach quantitative and qualitative targets
• Takes part in the recruitment of all Front of House team members
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development
• Supervises and coordinates the departments: ensures they are well organized and run smoothly
• Respects and ensures respect of labor regulations

• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty
• Ensures that guests receive a warm and personal welcome from the entire teams
• Is often present in the lobby in order to meet guests on a daily basis
• Adapts to any specific requests made by guests
• Knows the behavior patterns of regular guests and issues instructions to the different teams
• Handles guest complaints if they have not been dealt with by team members
• Attends the weekly sales meetings
• Create and action the upsell policy to maximize revenue
• Keeps close track of what the competition is doing
• Maintains excellent relations with product suppliers

• In conjunction with the Housekeeper and Stock Keeper, manages stocks of linen and supplies
• Takes part in supplier selection and orders merchandise in compliance with the purchasing policy
• Participates in investment decisions for the Front of House departments
• Manages headcount for optimum performance in the department: ensures work schedules suit activity forecasts and are compliant with labor legislation
• Respects the productivity ratios as budgeted
• Carries out inventories, inputs data and explains consumption differences
• Helps prepare the annual budgets for the department, analyses the results and implements any corrective actions as required
• Analyses financial results and takes corrective measures as necessary throughout the year
• With the team, is continually looking for ways to improve costs and ratios while maintaining the high standard of service
• Is responsible for good financial and qualitative results for the Front of House departments
• Is actively involved in end-of-month reports and justifies any differences
• Draws up the annual budget for the departments and follows up implementation
• Co-implements the rooms pricing policy in an effort to optimize REVPAR
• Carries out occasional checks on cash operations, activity reports etc
• Checks and analyses the dashboard charts
• Takes part in "Debtor" meetings and runs thorough checks on files in litigation

• 5 years of managerial experience in Hospitality, preferably in the luxury sector
• Diploma, degree or masters in Hospitality Management
• Excellent understanding of operational control, budget development, and forecasting
• Acknowledged managerial and coaching skills
• Computer skills in the Windows environment
• Previous hotel opening experience a plus
• Fluent in Hebrew and English - French knowledge is a plus
• Knowledge of Opera / Simphony PMS

• Focus on excellent customer service
• Positive attitude
• Organized and detail conscious
• Flexible and responsive
• Sense of diplomacy and self-control
• Excellent presentation and communication
• Creative and proactive
• Leader and Team player
• Ability to perform under pressure