Front Office Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Agent

Pullman Bangkok King Power

Job Description

- Check all arrivals list, contain the best possible guest service standard.

- Prepare the concerned information and guest correspondence to ensure completely checking in.

- Register all arrival guests correctly as required by law And manual update the guests history in file as present.

- Advising guests for important or local information & React promptly with full attention to ensure guests's satissy in their requirement.

- Assist in coordinating the Front Desk and the Housekeeping Department.

- Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

- Prepare the concerning guest correspondence to ensure cashiering correctly upon guest departure.

- Check guest's satissfy during the stay to maintain the standard & Farewell all guests during their departure.

- Ensure cash equivalents are accounted for and balanced at the beginning and end of each shift.

Work Experience

- At least 1 year experience in similar capacity.

- Experience in opera program.

- Strong communications skills. Ability to work independently and as a team player.

- Ability to work under pressure.

- Ability to work by roster including night-time shift.

- Bachelor degree or High-school diploma to degree, or equivalent (university or specialist hospitality or communications school). Could be open to atypical profiles.

- Good command in the national language, English and a 3rd language.

- Working knowledge of MS Office.

Benefits

- Provident Fund.

- 5 Days working.

- Group Insurance.

- Special Discount King Power Duty Free.