Front Office All Rounder

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office All Rounder

Novotel Sydney on Darling Harbour

Accor Hotels is the world's largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD,

We are seeking a dynamic, energetic, people person to join our busy Front Office Department and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function including reception, concierge, and switch/communications.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis

• Previous Front Office experience and exposure to Opera
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• A passion for the hospitality industry with a drive to deliver exceptional customer satisfaction
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.

• The opportunity to Work Your Way across the much-loved Accor Brands
• Terrific working environment in the beautiful Darling Harbour precinct
• The opportunity to develop yourself at Accor's flagship property in Australia, working with an exceptional team
• Discounted Accommodation and F&B in Accor hotels worldwide