Front Office Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Manager

Danang, Vietnam

Job Description

Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition

Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Supervises the Health club team to ensure optimum membership levels are achieved and database and records kept accurately

Monitors Front Office, and particularly Guest Relations personnel, to ensure A/Club members and known repeat guests and other VIPs receive special attention and recognition

Promotes Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program

Maintains inter-departmental relationships to ensure seamless customer service

Assumes overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier's desk and, on a random basis, VIP rooms prior to arrival

Schedules and regularly conducts routine inspections of areas under his/her control

Maintains knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Knows system recovery procedures and trains the team in these procedures Interprets computer reports

Compiles statistics for front office and provide reports relating to that area Continually checks the accuracy of room count

Approves upgrades and special amenities

Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

Conducts comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

Prepares efficient work schedule for all related departments, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures

Be prepared to implement assigned tasks during emergencies such as fires, power failures and bomb threats

Ensures departmental Risk Management Calendar actions are up to date as per monthly calendar schedule.

Works with Human Resources Manager on manpower planning and management needs

Works with Financial Controller in the preparation and management of the Department's budget. Performs any other task assigned based on needs or requirements.

Work Experience

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office and OPERA

Problem solving, reasoning, motivating, organizational and training abilities

Strong Leadership skills in managing teams Ability to manage complex relationships

Benefits

Attractive salary

-Accommodation for local and other provinces in Vietnam ( with 3 meals/per day)

-Shuttle bus provide between Ba Na and Danang center

-Sun Care insurance