Front Office Reception Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Reception Agent

Fairmont Banff Springs

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

Starting rate of pay: $17.24 per hour. Full Rate of pay after 1 year $21.17 per hour

What is in it for you:

• Subsidized staff housing for full time status
• Duty meal in our newly renovated staff cafeteria
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:
Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly and engaging service
• Greet, check-in/check-out and settle guest accounts while ensuring all service standards are followed
• Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
• Assist guests regarding hotel facilities in an informative and helpful way
• Respond to each Guest who approaches the Reception Desk
• Drive rate through up-selling room brands
• Follow departmental and hotel policies, procedures, service and safety standards
• Other duties as assigned

Your experience and skills include:

• Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
• Previous experience in Front Desk or customer service an asset
• Previous Property Management System (PMS) experience an asset
• Proficient in the English language (verbal & written), second language an asset
• Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Constant standing and walking throughout shift, lifting under 20 lbs, carrying and pulling over 20 lbs

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com

CWMR-1888 - CWMR-2022