Front Office Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Ibis Surabaya Tidar

Job Description

- Behaves and acts in an exemplary fashion, embodying the brand mindset

- Helps the Front Office Manager and his/her Assistant organise and supervise the team, perform administrative tasks and coordinate with the other departments

- Helps employees improve their skills and provides support for career development

- Supervises the work of the receptionists, telephone operators, concierges, guest relations and ensuring complementarity with Guest Experience Managers

- Through his/her actions and presence at the lobby, transmits the Front Office Manager's (or Assistant's) instructions and priorities

- Ensures that guests have a smooth running stay

- Organises the welcome and care provided by the team under his/her responsibility

- Ensure the upselling and enrollment target are achieve

Work Experience

- Vocational diploma or degree in hospitality or F&B studies

- Previous 2 years experience as a receptionist

- Computer literate (Windows environment), PMS, Hotix, Tars and an aptitude for new technologies

- Excellent reading, writing and oral proficiency in Bahasa Indonesia and English

- Guest oriented and service minded

- Honest

- Sales know-how

- Good listening and communication skills

- Self control

- Excellent presentation

Benefits

• Be a part of Global Community of Hospital Industry
• Opportunity to joint Accor Development Programs
• Optimal Employee experience and healthy working atmosphere