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  • 82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.



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We Are Sorry Front Office Supervisor Job is not available anymore. Please click below to see other similar opportunities available on Hozpitality

Front Office Supervisor

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Industry : Hotels & Resorts

Department : Front of House

Location : Nusa Tenggara Barat, Indonesia

Level : Staff Line level

Posted : 20 May 2022

Job Role : Assistant Front Office Manager

Recruiter : Accor Hotels

Job Ref : HOZ42384

Employment Type: Permanent

Job Type :

Validate Through : 2022-09-11

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Supervisor

Pullman Lombok Mandalika Beach Resort

Job Description
Primary Responsibilities

Front Office Operation

  • Behaves and acts in an exemplary fashion, embodying the brand mindset
  • Helps the Front Office Manager and his/her Assistant (depending on the hotel) organize and manage the team, perform administrative tasks and coordinate with the other departments
  • Helps employees improve their skills and provides support for career development
  • Supervises the work of the receptionists under his/her responsibility, ensuring synergy and complementarity with Customer Relations Managers
  • Through his/her actions and presence at the reception, transmits the Front Office Manager's (or Assistant's, depending on the hotel) instructions and priorities
  • Ensures that guests have a smooth running stay
  • Organizes the welcome and care provided by the team under his/her responsibility
  • Provides a warm and friendly welcome for guests to encourage their loyalty
  • Develops excellent relationships with guests throughout their stay
  • Handles any contentious issues with guests
  • Supervises guest welcoming operations and rooms sales carried out by his/her team
  • Is in charge of coordinating the team
  • Organizes guest arrivals and departures with the team
  • Ensures that guests' requests take priority in the team's work
  • Ensures that services meet guests' expectations
  • On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
  • Prepares the arrivals and departures list, the residents list and VIP guest list
  • Keeps track of the standard of services delivered, based on guest comments and quality audits
  • Supervises the receptionists' checklist
  • Supervises the management of debtors, group and individual guest invoicing and cash operations
  • Ensures internal procedures are duly applied
  • Modifies working methods to comply with the brand philosophy
  • Involves and motivates his/her teams
  • Helps train apprentices and interns
  • Allocates work to the team of receptionists
  • Promotes new duties, ensuring that the team's role complements that of Customer Relations Managers as well as possible
  • Is a central contact point for the other departments
  • Attends departmental meetings
  • Increases REVPAR by making short term decisions about hotel occupancy
  • Motivates the team, encouraging members to promote the brand's loyalty program to guests
  • Checks the Housekeeper's report and discusses any discrepancies
  • Ensures that sales pitches are duly applied
  • Is familiar with the hotel's environment and competitor hotels
  • Ensures guests are satisfied with their stay as they leave, informing the superior if necessary
  • Is capable of moving people from their rooms and handling difficult situations
  • Checks guests' solvability
  • Supervises check in and cash operations
  • Follows up any "no shows"
  • Prepares debtor files for the accounts department
  • Manages stocks (wifi, paper etc)
  • Writes the daily rooms report and checks it against cash operations
  • Checks cash levels at the beginning and end of the shift, auditing using the appropriate computer files
  • Checks that pricing matches segmentation
  • Knows the safety regulations and ensures their application
  • Keeps the workplace clean and tidy
  • Ensures the safety of people and property in the hotel
  • Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)


Team Management
  • Provide department orientation and training of the hotel service standards, procedures and programs
  • Constantly monitor team members' appearance, attitude and degree of professionalism
  • Motivate and provides a work environment which brings out the best in team members


Other Responsibilities
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
  • Be fully conversant with hotel fire & life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel


Work Experience

Knowledge and Experience
  • Vocational diploma or degree in hospitality or F&B studies
  • Previous experience as a receptionist
  • Computer literate (Windows environment), PMS, Hotix, Tars and an aptitude for new technologies
  • Languages: fluent in the national language, English and a third language


Competencies
  • Good communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful & high-pressure situations
  • A team player & builder
  • A motivator & self-starter
  • Well-presented and professionally groomed at all times
  • Sales know-how
  • Self-control
  • Excellent presentation


Benefits

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies and the opportunity to earn qualifications while you work

- Opportunity to develop your talent and grow within your property and across the world

- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

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