Front Office Team Leader

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Team Leader

Peppers Salt

The formerly sleepy fishing village of Kingscliff on far north coast of NSW is now home to a truly relaxing and desirable destination in Peppers Salt Resort & Spa. Surrounded by some of Australia's finest beaches and World Heritage listed National Parks, this is a working environment without equal, with its own restaurant, day spa and multitude of first -class facilities.

We are looking for a guest service superstar with a talent for training others to step into the Front Office Team Leader role.

As our next Front Office Team Leader reporting directly to the Front Office Manager, you will:

• Assist in leading the Front Office Team to deliver an incomparable service experience
• Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift
• Always uphold a positive, can-do energy pertaining to guest and workplace challenges
• Provide a structured and consistent onboarding and training experience for Front Office team members
• Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property

What we are looking for:

• A person who is looking to take that next step towards a managerial position
• A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
• The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential
• Someone with have Office Management experience in a similar role is ideal
• A positive, enthusiastic attitude and the ability to work a flexible 7-day roster

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of exclusive rates across Australia - from 30% off!

Apply now to begin your journey!

Accor's COVID-19 Vaccination Policy applies at designated Accor locations.Peppers Salt is not currently a location where COVID-19 vaccination is mandated by the Accor COVID-19 Vaccination Policy. Except in rare cases where an exemption may apply, COVID-19 vaccination will be required if the location is declared a mandatory COVID-19 vaccination workplace in the future.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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