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Front Office Team Member

Industry : Hotels & Resorts

Department : Front of House

Location : Sheffield, United Kingdom

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Other Role

Recruiter : Accor Hotels

Job Ref : HOZ98448

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Front Office Team Member

Novotel Sheffield

Job Description

The Reception Team Member welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach.

Operations:

- Welcomes all guests as soon as they arrive with care and attention, with a personalised approach

- Is proactive, anticipates guests needs and looks for suitable solutions

- Conveys the hotel image and promotes company's loyalty programme Accor Live Limitless

- Assists as required with the solving of any guest feedback and is able to handle them in an efficient and satisfying manner

- Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them

- Carries out all operations concerning guests arrival and departure in compliance with payment procedure

- Informs guests about formalities, any special conditions relating to their stay and the services available

- Actively contributes to the qualitative and quantitative targets of the department

- Working hours include weekends and public holidays.

Work Experience

Knowledge of FOLS system would be an advantage

- Possess great interpersonal, communication and presentation skills.

- Friendly, approachable with excellent customer service skills.

- Attention to detail and exceptional organisational skills.

- Strong team player and positive attitude.

- Ability to work effectively under pressure.

- Essential to be flexible with working hours.

- Must already have the right to work in the UK.

Benefits

Discounted hotel stays across the world with Heartist AccorHotels -

- Free Bonus Breaks Voucher.

Employee Bonus Scheme

- Friends & Family Rates.

- Pension Scheme.

- Childcare Voucher Scheme.

- Cycle to Work Scheme.

- Staff Uniforms Provided.

- Employee Support through confidential Advice Line 24/7.

- Rate of Pay competitive £9.05 per hour