Industry : Hotels & Resorts
Department : Front of House
Location : London, United Kingdom
Level : Staff Line level
Posted : 12 Jul 2022
Job Role : Other Role
Recruiter : Accor Hotels
Job Ref : HOZ71468
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-13
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Mercure London Bridge
Ready for a fantastic Opportunity?
Our Front of House team we are looking for a Front Office Reception Team Member. Is your heart also beating faster from familiar faces, strangers, people in general and preferably from all over the world? Are you a service-loving talent and available for a new challenge? What are you waiting for?. Start a new chapter in your career with us!
What does your job entail?
As a valued member in our Front Office team you are responsible for an incredible hello and goodbye for our guests. We don't call you the Director of First Impressions for nothing! Together with your team, you ensure that guests do not forget their experience at Mercure London Bridge hotel. You are visible in our lobby and you enjoy telling our guests everything about the hotel and the Southbank area. Aside from your regular responsibilities, such as welcoming guests at check in and saying see you and check out, answering guest queries and creating 'sparkles' (memorable moments) for our guests.
Are you great with technology? We are moving to a new system where we will be using mobile phones and tablets to assist you with your job making it more exciting, easier and interactive.
Someone else would describe you as a committed manager with human knowledge, a distinct personality and someone who can work in a structured way. And, not entirely unimportant; you work varying services from 7 a.m. to 3 p.m. or from 3 p.m. to 11 pm with the occasional night shift (11pm - 7am). So you can organize your free time flexibly!
In short: You take care of your guests and your colleagues. When someone is angry, you can turn that over to a smile. When someone has a problem, you solve it. You are the face of Mercure London Bridge.
Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities though training and development, free gym, rewards and recognition.
* We can't wait to hear form you!
Skills & Experience we are looking for:
* Warm & Welcoming
* Customer Service skills & passion
* Positive attitude
* Knowledge of Fols (an advantage)
* Basic Computer Skills
* Creative and Organised
What do you get from us?
* £11.39 per hour
* Pension Scheme
* A Discount Card to be used in Accor Hotels Worldwide for hotel stays and food & beverage discounts
* Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
* Training & Development
* Additional holidays with service
* International Development Opportunities
* And more: recommend a friend scheme; Employee Advisory Service; Childcare Vouchers;