Group Reservations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Group Reservations Manager

Fairmont Kea Lani - Maui

Group Reservations Manager
All guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. As a Group Reservations Manager, you will be responsible for all aspects of Group Reservations, including processing all Group Sales contracts, accurately maintaining/updating Group Blocks for inventory management, running weekly Group Pickup Meeting, and group reservations team talent management. Additionally, you will support the Director of Revenue Management with various reports and analytics as needed. The engaging and anticipative service you provide will ensure our guests and group clients feel valued.

What is in it for you:

• Generous Health Care Package
• 401(k)
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Liaise with multiple teams and Group Contacts to ensure the highest level of guest service is maintained while maximizing profit
• Respond to all group reservation requests and guest communications in a timely, courteous and professional manner in adherence to Fairmont Hotels & Resorts standards
• Create, monitor, maintain, and modify group blocks in Property Manager (PMS), CRS, and Passkey to secure accurate block inventory and rates
• Accurately process signed group contracts and enter rooming lists
• Ensure accuracy of rooming lists and billing instructions as compliant to contract, group resume, and the information provided by Group Sales Team and Conference Services and Catering Team
• Document and inform key stakeholders (Conference Services and Catering Team, Group Sales Team, and Front Office) of any pertinent dialog to ensure accurate block information and guest satisfaction
• Act as hotel Passkey champion, enabling all groups and ensuring all entered information is accurate and discrepancies are corrected
• Attend all required meetings
• Review and audit group resumes to ensure all group reservations-related details are accurately reflected in PMS
• Assist the Reservations team with calls, reservations, and emails as required
• Implement new techniques, strategies, and new technology to maximize departmental productivity
• Provide Group Reservations-related training to the Reservations Team
• Assist in managing the Daily Operations of the Reservations Department, act as Reservations Supervisor in his/her absence, and support the Reservations team in achieving departmental objectives
• Accurately run weekly Group Pickup Report and Meeting, provide weekly updates of all group washes and increases to all departments involved
• Monitor group blocks and assess risk, while making strategic recommendations
• Support Director of Revenue Management with various reports and updating Opera S&C MARs/Ceilings
• Provide proposals for the adaptation of the long-term and short-term groups reservations strategy, as requested

Your experience and skills include:

• Minimum of 1 year Reservations and/or Front Office experience required
• Reservations and/or Front Office supervisory experience preferred
• Experience in managing Group Blocks is required
• Must be proficient in Microsoft applications, CRS, and PMS
• Experience with Opera (PMS, CRS, and S&C) and Passkey GroupMax is highly preferred
• Must possess excellent communication skills, both verbal and written.
• Must be able to multi-task and be detail-oriented in a fast-paced and high-volume environment.
• Must have excellent interpersonal and organizational skills and be attentive to detail and follow-up.
• Must display strong analytical competency.

Your team and working environment:

Fairmont Kea Lani is Hawaii's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic culture. Experience a distinct spirit of aloha and genuine island hospitality that creates one of a kind experiences for each and every guest.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS