Guest Experience Consultant

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Experience Consultant

Corporate Head Office

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Looking for a career change? Sick of shift work and want more of a work life balance? Look no further than our ALLRes and Guest Experience team.

We are on the lookout for guest experience superstars who want to join our high performing, industry leading inbound contact centre team based in Surfers Paradise.

Travel is back and our team is growing! An average day could include working via email to facilitate guest queries both pre- and post-stay along with managing our social media channel where our guest feedback comes to. We do it all! Our consultants are responsible for providing exceptional experiences to our guests whether its pre or post stay at our hotels across the Pacific.

Why choose us?

• Full Time and Part Time positions available
• No overnight shifts or late finishes (the latest we finish is 7PM on week days!)
• Dedicated Assistant Managers and Coaches to help you learn more and earn more!
• Attractive offices located in the heart of Surfers Paradise with an engaging environment that motivates you to succeed
• Discounted accommodation and food & beverage at our expansive range of hotels and resorts
• Access to our leading Learn Your Way training academy which leads to new and exciting career journeys with a leading hospitality business

What will it take?

• A can-do attitude! We have amazing coaches that can mentor you every step of the way to success!
• Confidently liaising with guests via email correspondance
• A trust-worthy candidate with a strong ability in complaint handling
• Strong problem solving skills and an ability to direct complaints to the appropriate individual
• Demonstrated ability to multi task and utilise your time effectively.
• Ability to confidently liaise with internal and external stakeholders
• Comfortable using Microsoft Office (Word, Excel, Outlook) and other software packages

These roles provide the flexibility for the successful candidate to work a rotating roster of varying shifts from Monday to Friday 7am-7pm and Saturday and Sunday 9am-5pm. For the right candidates, Full Time or Part Time positions are available!

Be a part of our revitalised industry and Apply now!

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

Learn more about Accor - Follow ALL-Accor Live Limitless @all.pacific

Work your way across the Pacific and find other opportunities - www.jobsataccor.com.au

To see what our team are up to connect with us at @KeepUpWithAccor on Instagram, Accor Careers Pacific on Facebook and LinkedIn .