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Industry : Hotels & Resorts
Department : Front of House
Location : Sanya/China
Level : Management
Posted : 14 Mar 2022
Job Role : Guest Relations Manager
Recruiter : Accor Hotels
Job Ref : HOZ22347
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-04-11
Salary Range (monthly): USD 2,000 to 8,000
Salary Description: Competetive Salary Offered
Yalong Bay National Resort District Sanya , Hainan Province, P.R. China
-Driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience.
- Leads and supports all Guest Experience initiatives at the property.
- Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback.
- Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
- University degree or equivalent
- Experienced in guest experience management,
-.Strong management and leadership skills
- Minimum 3 years relevant experience, international hotel experience is preferred
- English listening and speaking skills are preferred