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Accor Hotels
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82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Relations Executive
Industry : Hotels & Resorts
Department : Front of House
Location : London, United Kingdom
Level : Staff Line level
Posted : 18 Jul 2022
Job Role : Guest Relations Officer
Recruiter : Accor Hotels
Job Ref : HOZ41704
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-15
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Relations Executive
Novotel London West
Job Description
Are you passionate about the Customer Journey and providing a superior level of customer service?
Then we need you to join our team at Novotel London West!
Your goal is to support all aspects of Front of House service to ensure our guests have a flawless experience from arrival to departure
Work Experience
- At least 2 years' experience in the hotel industry
- Fluent in English, both written and spoken (and a 2nd language would be a plus)
- Excellent communication, presentation and interpersonal skills - A strong team player.
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Experience in the following systems desirable: Opera, ResaWeb, Hotelink.
- Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.
Benefits
- Three complimentary Bonus Breaks - benefit from a free one or two-day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Automatic Enrolment to Pension Scheme
- Healthcare Scheme
- Free meals on duty
- Up to 33 days of annual leave per annum
- Employee Assistance Programme offering confidential advice to help with employee's wellbeing
Salary: £13.31 per hour (£27,000 per annum)
The successful candidate must already have eligibility to work in the UK.
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