Guest Relations Manager

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Manager

Fairmont Kea Lani - Maui

Guest Relations Manager
Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a Guest Relations Manager, you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

What is in it for you:

• Generous Health Care Package
• 401(k)
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Manages Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
• Coverage of overnight shifts and duties as assigned
• Reviews arrival and VIPs to ensure all special requirements are met or exceeded
• Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
• Developments, implements and maintains Guest Service standards
• Supports the Royal Service, Concierge, and Guest Services departments in the absence of their department head
• Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience

Your experience and skills include:

• Two years supervisory/management experience in Front Office operations
• Cash/float handling experience
• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Valid Driver's License
• Clean Driver's Abstract
• Maui County Liquor Card

Your team and working environment:

• Must be able to lift up to 50-lbs
• Constant walking & standing
• Occasional kneeling, pushing and pulling
• Occasional ascending or descending ladders, stairs and ramps
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

All Candidates must be in possession of identification proving authorization to work in the United States as defines in the Immigration Reform and Control Act of 1986 (ICRA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

It is the policy of AccorHotels to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunies for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ, and advance in employment, qualified individuals with disabilities, disabled veterans, and other eligible veterans.