Guest Relations Supervisor

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Relations Supervisor

Mercure Dalat Resort

Job Description

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Mercure Dalat Resort. Be an ambassador for an exceptional guest experience as Guest Services Supervisor, where your passion for service will inspire your team and make our guests feel valued.

Work Experience

- Passion for guest service

- Excellent written and verbal communication, interpersonal and leadership skills

- Highly organized, results-oriented with the ability to be flexible and work well under pressure

- Strong interpersonal and problem solving abilities

- Highly responsible & reliable

- Fluency in English, secondary language preferred

- Minimum of 1 year previous proven Seniority position or equivalent in a customer service industry

- Must have the ability to handle a multitude of tasks and Guest requests

- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

- Knowledge of Opera System is an asset

- Ability to work cohesively with fellow colleagues as part of a team

- Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

- Employee benefit card offering discounted rates in Accor worldwide

- Learning programs through our Academies

- Opportunity to develop your talent and grow within your property and across the world!

- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21