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Accor Hotels
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Relations Supervisor
Industry : Hotels & Resorts
Department : Front of House
Location : Makati, Philippines
Level : Supervisor
Posted : 18 May 2022
Job Role : Guest Relations Officer
Recruiter : Accor Hotels
Job Ref : HOZ25923
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-09-07
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Relations Supervisor
Makati
JOB DESCRIPTION
- Reporting to the Assistant Front Office Manager, the Guest Relations Supervisor is responsible for maintaining the efficient operation of the front office team focusing on Guest Relations Officers.
- He/She is primarily responsible for ensuring we provide the highest level of guest service to all our guests most especially VIPs
- The Guest Relations Supervisor will greet arriving guests, assist in in-room check-in, settle their accounts, and offer assistance throughout the duration of their stay
WORK EXPERIENCE
- A hospitality diploma is an asset
- Minimum of 2 year years experience in Front Office operations
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs and Windows, MS Office Suite an asset
- Proficient in the English language (verbal & written), second language is an asset
BENEFITS
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Develop your talent through learning programs by Academy Accor.
- Opportunity to grow within your property and across the world!
- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.
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