Industry : Hotels & Resorts
Department : Front of House
Location : Amsterdam, Netherlands
Level : Intern-Apprentice-Trainee
Posted : 09 Jul 2022
Job Role : Guest Relations Officer
Recruiter : Accor Hotels
Job Ref : HOZ48098
Employment Type: Permanent
Job Type :
Validate Through : 2022-09-09
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
INK Hotel Amsterdam
Ready to get INKed? We are looking for a Guest Relations Intern to join our Front of House team. Do you want to learn everything about Front Office and so much more behind it? Then the Guest Relations Internship is made for you!
As a Guest Relations Intern you will work closely with Front Office and the Guest Relations Officer. Which means you are the point of contact for the guests of INK hotel Amsterdam. Together with the Guest Relations Officer you are responsible for the perfect stay of the guest, and creating the perfect story at INK Hotel Amsterdam. With your hospitality talent you make every stay INKredible. You are accessible and curious about the stories of guests. You therefore regularly surprise them, with something they do not expect. It is not for nothing that your name can be found in a lot of comments.
Even when a challenge presents itself, you stay positive and look for the best solution. In addition to your creativity in guest experience, you are commercially oriented. The term upselling is not new to you, in fact, you like to do it! Of course, there are also preparatory and administrative responsibilities with this position. You will learn how to prepare the arrival of VIP guests, how to make daily reports and how to use all the ins and outs of Opera Cloud.
In short: You will learn how to make everyday tasks challenging and welcome everyone with a smile, even on the phone. You will also learn how to maintain the ALL programme which is the loyalty program from Accor. You will be the main person of contact for the ALL members. You will also help the front desk with checking in and checking out guest if needed.
INK Hotel Amsterdam owes its name to the rich history of the building. As the former home of the Dutch newspaper 'De Tijd', it was the place where stories were created, written and eventually printed in ink. INK Hotel Amsterdam is an unconventional lifestyle hotel. The classic rules of hospitality are freely translated to today and so the definition of 'luxury' is rewritten in INK.
Of course you also want to know what it is like to work at INK Hotel Amsterdam! First and most important; you will join a close-knit team in which own initiative is highly valued. We believe that colleagues complement each other. You will have the opportunity to broaden your responsibilities by joining one of our project groups. ThINK: Be Balanced, in which you develop a program for a fit & healthy lifestyle - Planet 21; Do you consider inclusive and responsible entrepreneurship as important as we do, then share your ideas here!
We offer more
- An internship allowance of € 500,- per month based on 38 hours per week!;
- Cross training in all departments;
- Since INK Hotel Amsterdam is part of the famous brand, Accor, you are also eligible for discounts during your stays at Accor properties all over the world!;
- And most importantly.... You will join a very fun and dynamic team!
Share your story
We are looking for a proactive Guest Relations Intern with an outgoing character who will successfully tell the story of INK hotel Amsterdam with us. In addition, we pay attention to:
- A good knowledge of the English language and Dutch is preferred;
- Enrolled in a HBO Hotel management study;
- Affinity with hospitality.
Sounds good? Apply directly! We only accept applications that include a CV and motivation letter. Ask? Contact the Human Resources department, telephone number: 020-555 1704 / email: [email protected]