Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

The Sebel Brisbane

The Sebel Brisbane is located in the heart of the Brisbane City CBD just steps from the Queen Street Mall. The hotel features well-appointed studio, one- and two-bedroom apartment accommodation, exceptional dining and great amenities. For meetings, conferences and corporate banquets of up to 200 guests, The Sebel Brisbane features a versatile array of naturally-lit conference rooms and an adjoining outdoor terrace area coupled with experienced event planning and catering, professional audio-visual systems and creative themed designs to ensure a standout corporate gathering. Blending the peacefulness and convenience of a private apartments with the amenities and personalised hospitality of a full-service hotel, The Sebel Brisbane is the ideal choice for business and holiday accommodation in Brisbane City.

We are currently looking for a motivated Guest Service Agent to join our team!

Reporting to the Hotel Duty Managers and Front Office Manager, this is a hands on and fast-paced role responsible for delivering exceptional service throughout our guest's journey from start to finish.

A day in the life of a Guest Service Agent consists of:

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Creating and managing guest reservations, paying particular attention special requests and looking for opportunities to surprise and delight
• Participating in training and development programs to enhance one's skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately

To be successful in this role, you will have unlimited work rights in Australia and will be available to work varied shifts from early mornings to late evenings, including weekends and public holidays as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service. Experience with Opera is preferred.

In return, we will provide you with career development opportunities, a fun and rewarding work environment as well as hotel discounts worldwide.

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.