Industry : Hotels & Resorts
Department : Front of House
Location : Darwin, Australia
Level : Staff Line level
Posted : 23 Nov 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ72425
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2023-01-05
Salary Range (monthly): USD 1 to 2,000
Salary Description: Competetive Salary Offered
Mercure Darwin Airport Resort
At Accor, we are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.
Mercure Darwin Airport Resort and Novotel Darwin Airport Hotel . Located across the street from each other.
Mercure Darwin Airport Resort is just steps from the airport and 15 minutes from the Darwin CBD. We cater for corporate travellers and school or sports groups, the adjacent Novotel Darwin Airport Hotel offers a range of room styles and conference facilities.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
This position is to provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction & maintain strict security procedures to ensure guest confidentiality and safety.
The hotels have wonderful staff who truly live Accor's Heartist culture. This broad role works in conjunction with reservation teams to ensure quality service provided to guests.
It will be the Guest Service Agent's responsibility to ensure all tasks are completed accurately and to work collaboratively with all departments of the hotel to ensure customer satisfaction is consistently achieved.
You will have experience or formal training in reception including working experience in a star class hotel or a fast paced working environment. Demonstrating an understanding of customer service skill, telephone manner & learning and development will be highly regarded.
An exceptional Guest Service Agent who is flexible, adaptable and thrives in a diverse environment. Ideally it is expected that you will have to ensure the lobby area is in health and safety standard.
Must have H endorsement driving license, worked in hospitality or customer service industry, demonstrating a passion for providing excellent service. Your ability to manage competing and changing priorities will see you succeed in the role.
Below will be some of the responsibilities and expectations: