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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Ha Noi/Vietnam

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ27353

Employment Type: Permanent

Job Type : Permanent

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

Novotel Hanoi Thai Ha

Job Description

- To welcome and check-in guests and to provide personalized service to every guest, both local and international.

- To handle guestroom Key Cards, mails, messages and attend to guest inquires.

- To check out guests and ensure that all payments are collected.

Work Experience

- Diploma in Tourism / Hospitality Management

- Minimum 1 year of relevant experience

- Excellent reading, writing and oral proficiency in both Vietnamese and English language

- Ability to speak other languages and basic understanding of local languages will be an advantage

Benefits

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

- Opportunity to grow within your property and across the world!

- Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Planet 21.