Accor Hotels
82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.

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Guest Service Agent

Industry : Hotels & Resorts

Department : Front of House

Location : Jakarta Raya/Indonesia

Level : Staff Line level

Posted : 07 Feb 2022

Job Role : Guest Services Associate

Recruiter : Accor Hotels

Job Ref : HOZ79987

Employment Type: Permanent

Job Type :

Validate Through : 2022-03-07

Salary Range (monthly): USD 1 to 2,000

Contact :

: Any

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

Mercure Jakarta Pantai Indah Kapuk

Job Description

- Takes care of the arrival and departure processes for guests in compliance with internal procedures

- Maintains excellent relations with the welcomers, ensuring their activities complement each other

- Informs guests about the formalities, any particular conditions relating to their stay and the services available

- Handles phone calls

- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team

- Ensures that all guest documentation is up-to-date and available

- Depending on the type of hotel, may handle reservations outside the reservations department's opening hours

Work Experience

- Team spirit

- Enthusiastic

- Spontaneity and empathy

- Good listening skills and ability to anticipate

- Good presentation and confident speaking skills

- Dynamic

- Sales oriented

Benefits

Be a part of global community of hospitality Industry

Opportunity to develop your career