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Accor Hotels
- 82 rue Henri Farman, CS 20077, Issy-les-Moulineaux,, France
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About Us
We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Service Agent
Industry : Hotels & Resorts
Department : Front of House
Location : London/United Kingdom
Level : Staff Line level
Posted : 13 May 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ13016
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-06-10
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Agent
Sofitel London Gatwick Hotel
Job Description
We Treat Our Team Like Family and Our Guest Like Royalty!
Our Switchboard Operator is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.
Work Experience
What we are looking for:
- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- Ability to remain calm whilst under pressure
- Computer literacy
- Good communication skills and telephone manners.
Benefits
What do we offer:
Our Switchboard Operator receives excellent Company benefits:
- A very competitive salary
- 28 days paid holiday with an extra 5 days, following 5 yearsu2019 service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Unrivalled Career Progression prospects
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Atithi Jaiswal
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