Guest Service Agent

Salary Details

Salary Description: Competetive Salary Offered

Job Description For Guest Service Agent

Novotel Makassar Grand Shayla

Job Description

A Little About Us

The centrally-located Novotel Makassar Grand Shayla with 320 guest rooms and suites, restaurant, bar, executive lounge, ballroom, meeting rooms, swimming pool, SPA, Fitness Centre and panoramic rooftop; provides everything the discerning traveler looks for in a hotel; with 4-star service and first-rate amenities.

Novotel Makassar Grand Shayla located near to the tourist attraction include Fort Rotterdam, Losari Beach, Somba Opu, Karebosi Field & Chinatown. This 4 star hotel well known with its best location for business travelers. The Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as the other public transportation.

Job Specific Detail/Responsibilities

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain the record of guests that have checked in and out

• Excellent customer service skills
• Amazing interpersonal abilities
• Top-of-the-line organizational skills
• Ability to handle multiple tasks at once
• Amazing time management skills
• A degree in hotel management is preferred
• Incredibly detail oriented
• Availability to work shifts, including evenings, weekends and holidays

• Opportunity to develop career with International Hotel Chain
• Opportunity career mobility cross hotel brand within the group in Indonesia
• Eligible to stay in hotels cross brand within the group with employee rate
• Access to e-learning academic to support your career development