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We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups.
Guest Service Agent
Industry : Hotels & Resorts
Department : Front of House
Location : Sulawesi Selatan, Indonesia
Level : Staff Line level
Posted : 13 Apr 2022
Job Role : Guest Services Associate
Recruiter : Accor Hotels
Job Ref : HOZ73215
Employment Type: Permanent
Job Type : Permanent
Validate Through : 2022-07-24
Salary Details
Salary Description: Competetive Salary Offered
Job Description For Guest Service Agent
Novotel Makassar Grand Shayla
Job Description
A Little About Us
The centrally-located Novotel Makassar Grand Shayla with 320 guest rooms and suites, restaurant, bar, executive lounge, ballroom, meeting rooms, swimming pool, SPA, Fitness Centre and panoramic rooftop; provides everything the discerning traveler looks for in a hotel; with 4-star service and first-rate amenities.
Novotel Makassar Grand Shayla located near to the tourist attraction include Fort Rotterdam, Losari Beach, Somba Opu, Karebosi Field & Chinatown. This 4 star hotel well known with its best location for business travelers. The Novotel Makassar Grand Shayla offers the perfect base to explore "Daeng" City. Easily accessible from Sultan Hasanuddin International Airport as well as the other public transportation.
Job Specific Detail/Responsibilities
- Check guests in and out of their rooms
- Answer any questions guests have
- Make recommendations for activities and restaurants
- Store any luggage guests have
- Answer the phone and direct the call
- Take reservations on the phone
- Arrange transportation for guests
- Maintain the record of guests that have checked in and out
Work Experience
- Excellent customer service skills
- Amazing interpersonal abilities
- Top-of-the-line organizational skills
- Ability to handle multiple tasks at once
- Amazing time management skills
- A degree in hotel management is preferred
- Incredibly detail oriented
- Availability to work shifts, including evenings, weekends and holidays
Benefits
- Opportunity to develop career with International Hotel Chain
- Opportunity career mobility cross hotel brand within the group in Indonesia
- Eligible to stay in hotels cross brand within the group with employee rate
- Access to e-learning academic to support your career development
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